Welcome to our Frequently Asked Questions (FAQs) page.
Here you will find helpful information, for some of our most asked questions gathered from our Patients for your convenience.
1Q: I DON’T LIVE IN GREECE. WHO DO I CONTACT TO ARRANGE MY TREATMENT AT METROPOLITAN HOSPITAL?
1A: Please contact our International Patients Department on +30 210 480 9372, +30 210 480 9360, or +30 210 480 9453.
2Q: WHY DO WE NEED TO WAIT FOR HOURS, OR EVEN DAYS, FOR THE LAB TEST RESULTS?
2A: The majority of routine lab test results are available in just a few hours. However, with some special or complex tests, it may take anywhere from 3 days to 1 month before results are available.
3Q: WHY DO I NEED TO FAST OVERNIGHT BEFORE A BLOOD TEST?
3A: The effects of a meal on the levels of certain chemical substances in the blood used for analysis can be affect the results up to 12 hours after. So by fasting overnight, a blood test result will not be influenced by a recent meal.
4Q: WHY DO I HAVE TO WAIT WHEN I HAVE MADE AN APPOINTMENT?
4A: Although patients may be scheduled to see specialists at specific times, they may often have to wait because consultation for each patient varies depending on the complexity of their condition. Also priority may be given to patients who need immediate attention. Alternatively, doctors may be held up or called away from the clinic to attend to emergency cases.
As for patients entering the consultation room without being called, these are patients returning for a review of results from an exam or test ordered by the doctor during an earlier appointment.
5Q: CAN A FAMILY MEMBER STAY OVERNIGHT WITH ME IN THE WARD?
5A: Only patients admitted to single rooms are permitted to have family members stay overnight.
6Q: WHO DO I SPEAK TO IF I HAVE A COMPLAINT?
6A: You may fill out one of the special forms available in each ward or you may speak to a representative from the Quality Department.
7Q: WHAT ARE THE FOOD SERVICE OPTIONS?
7A: On your meal tray, you will receive a menu to select your meals for the following day. Complete the menu right away so that it is ready for pickup. If you are on a special diet, your menu will be modified according to your doctor’s orders. We work closely with your nurses and doctors to decide on the best nutritional choices for your condition.
8Q: WHERE CAN I GET A COPY OF MY MEDICAL FILE?
8A: From the Medical File Department.
9Q: CAN A RELATIVE OR A FRIEND RECEIVE MY PATIENT MEDICAL REPORT OR TEST RESULTS?
9A: Only with a written consent from you and upon presenting valid ID.
10Q: WHAT SHOULD I DO WITH MY VALUABLES?
10A: If you bring something of value with you and it cannot be sent home, we suggest you talk to the Security Department about placing it in the hospital safe during your hospitalization.
11Q: WHAT ARE THE HOSPITAL VISITING HOURS?
- Wards: 09:00-14:00 and 17:30-21:00
- Intensive Care Unit: 12:30-13:00
- Coronary Care Unit: 11:30-12:30 and 17:30-18:30
12Q: WHERE CAN I PARK MY CAR?
12A: There are several private car parks around the hospital. However, they do charge a fee.
13Q: IS THERE A BANK NEAR THE HOSPITAL?
13A: There is a bank and an ATM within the Hospital.
14Q: WHAT ARE MY RIGHTS AND RESPONSIBILITIES AS A PATIENT AT METROPOLITAN HOSPITAL?
- To be informed of your rights and to participate in the development and implementation of your plan of care.
- To receive care without regard to your race, color, national origin, religion, age, gender, ability or disability, or sexual orientation.
- To request and receive care which respects your individual cultural, spiritual and social values.
- To expect that efforts will be made to offer you continuous, coordinated and suitable care during and after your hospitalization.
- To be informed of your health condition, including the nature of your illness and the treatment options available, including potential risks, benefits, alternatives and costs, and to participate fully in your healthcare decisions.
- To express complaints or grievances concerning the quality of care or service and to voice them without fear of discrimination or reprisal.
- To be allowed access to information contained in your medical records within a reasonable time from your request.
- To request and receive information regarding the charges for any treatment and to receive an explanation of your bill upon request.
- To have personal privacy, including confidentiality of your medical record, and to be assured that medical and personal information will be handled in a confidential manner.
- To receive care in a safe setting and environment.
- To provide all personal and family health information required so we can offer you proper care. This includes reporting if you are in pain or require pain relief.
- To participate to the best of your ability in making decisions about your medical treatment and to comply with the agreed upon plan of care.
- To ask your doctor or other healthcare providers about anything you do not understand