Our Vision
Through the appropriate use of advanced, contemporary and effective treatments, and the provision of comprehensive services across the full spectrum of quality care, Metropolitan Hospital aims to continue competing dynamically with the most reputable healthcare institutions internationally.
Temos – Excellence in Medical Tourism
Metropolitan Hospital, a pioneer in medical advancements, has achieved yet another significant distinction, becoming the first hospital in Greece and the fourth worldwide to receive the Excellence in Medical Tourism certification from the international accreditation organization, Temos International. This global recognition is a result of the trust our patients, both from Greece and from 81 countries around the world, show in our physicians and services.
Quality Policy
At Metropolitan Hospital, diagnosis and treatment of diseases, patient-centered approach, reduction of hospitalization days, and the minimization of patient-related issues are the core focus areas of our medical, nursing, and administrative staff.
To achieve this, we have established a Quality Management System that governs all required processes in accordance with the principles of the ISO 9001 international standard.
In an ever-evolving landscape shaped by European competition, success can only be ensured through the continuous improvement and adaptation of the effectiveness of this System.
Quality and Safety Programs
At Metropolitan Hospital, we implement targeted quality improvement and patient safety programs as part of our ongoing commitment to enhancing the care we provide. We monitor the performance of these programs through measurable indicators and benchmarks, comparing the results both against our own strict internal standards and the performance criteria of internationally recognized organizations.
Patient Satisfaction
A positive patient experience during hospitalization often leads to better treatment outcomes.
For this reason, the Quality Department systematically monitors patient satisfaction through tailored questionnaires addressed both to inpatients and outpatients. These surveys invite patients to evaluate specific aspects of the hospital's medical, nursing, and administrative services, as well as the overall facilities. The analysis of these responses helps us understand patient expectations and assess how effectively we meet them. Patient feedback serves as a key driver for the continuous improvement of our services.
Infection Control Program
Central Line-Associated Bloodstream Infections
During hospitalization, patients are at risk of acquiring healthcare-associated infections. The most common cause of hospital-acquired bloodstream infections is the use of central venous catheters. Since 2013, Metropolitan Hospital has implemented a targeted set of measures aimed at eliminating these risks. We closely monitor the performance of this program for all patients with central lines. To date, our results are comparable to those of leading hospitals in the United States and Europe.
Hand Hygiene
Proper hand hygiene—through handwashing and/or the use of antiseptic solutions—is the most effective way to prevent the spread of infectious diseases.
At Metropolitan Hospital, we have installed dedicated antiseptic dispensers in every patient room and implemented an intensive training program in collaboration with infectious disease specialists and nursing staff. Our goal is to ensure that the hands of staff, patients, and visitors remain clean and safe.
To support proper implementation, the Infection Control Committee has trained team members to monitor compliance in real time. These observers track whether doctors, nurses, and other healthcare professionals follow hand hygiene protocols before and after patient contact. The collected data is analyzed by the Committee to inform targeted interventions and drive continuous improvement of the Hand Hygiene Program.
Antibiotic Stewardship Program
While antibiotics save lives, a significant percentage of prescriptions are unnecessary or inappropriate.
Metropolitan Hospital operates a comprehensive Antibiotic Stewardship Program designed to optimize antibiotic use. The program promotes appropriate prescribing, minimizes side effects, and helps prevent overuse. As a result, the hospital has achieved a significant reduction in microbial resistance and maintains a near-zero incidence of Clostridium difficile infections, even among long-term patients.
Participation in the European Point Prevalence Survey on Healthcare-Associated Infections
Since 2013, Metropolitan Hospital has successfully implemented the European Centre for Disease Prevention and Control (ECDC) protocol for annual Point Prevalence Surveys. This initiative has enabled us to collect high-quality data on the prevalence and types of infections among our patients, allowing for the development of targeted interventions to reduce risk and improve treatment outcomes.
Building on this expertise, Metropolitan Hospital participated in the Pan-European ECDC study of 2016–17, contributing robust data that supported the study’s success and provided valuable insights into infection rates across both Greek and broader European healthcare settings.
Inpatient Fall Prevention Program
Falls are the most common type of accident in hospitals and often lead to prolonged recovery times. At Metropolitan Hospital, we actively prevent patient falls through individual risk assessments, personalized care plans, and a safety-focused environment — including non-slip flooring, easily accessible call buttons, and well-lit, obstacle-free patient rooms.
We systematically monitor fall-related data and implement targeted interventions in high-risk areas to ensure maximum patient safety and minimize the likelihood of accidents.
What Our Patients Say About Us
"A heartfelt thank you to the medical and nursing staff whose excellent scientific expertise and warm smiles contributed to restoring my son's health during his hospitalization in the pediatric department for lymphoma."
"Outstanding care in every aspect!"
"Keep up the great work, continue helping people and easing their pain."
Read more about what our patients have to say here.